How to Choose a Staffing Service

Is the firm able to fill the position I'm looking for?

Because many firms specialize these days, it's important to know if the firm you're considering can fill the position you're looking for. If you're looking for a very specialized employee-someone with nursing skills, certain technical knowledge, or certain creative experience, for example-it can sometimes be better to hire a firm that specializes in placing this type of employee. Specialized firms sometimes attract more highly qualified workers than general staffing firms.

What are the firm's pay rate and benefit packages?

Because the employee is officially working for the staffing firm, it's the firm who will be determining his or her wages and benefits. Make sure they offer good compensation and benefits packages. The better their compensation, the higher caliber of workers they'll attract.

Has the firm worked in my industry before?

In general, it's better to find a firm with experience staffing companies like yours. Some staffing firms specialize in certain industries, and these firms may have a better understanding of what your company needs in its employees than a firm with a more general focus.  

Can they provide references?

Ask for references-preferably in your industry-and make sure you give them a call before you take the final step in hiring a staffing agency. An outside opinion from someone who's worked with the agency before can make all the difference in your hiring decisions.

How do they qualify applicants?

Many staffing services will test their applicants to determine which skills they have. Make sure the tests they use do a thorough job of attracting prospective employees for the skills you're looking for.

How do they charge?

Some agencies charge placement fees while others charge a certain percentage of the employee's wages. For example, if you pay the staffing agency $15 per hour for the employee, the agency might take $7.50 per hour, and give $7.50 to the employee.